Shipping policy

# Shipping Policy

Everything ships from our warehouse in Antioch, Tennessee.

## Shipping Rates

| Option | Cost | Delivery |
|---|---|---|
| Economy | $5.99 | 3–5 business days |
| Express | $9.99 | 1–3 business days |
| Free Shipping | Free on orders $50+ | 1–5 business days |

Free shipping applies automatically at checkout once your order subtotal reaches $50. No code needed.

## Where We Ship

We ship to all 50 states and Washington DC.

We do not currently ship to US territories (Puerto Rico, Guam, US Virgin Islands, American Samoa, Northern Mariana Islands), APO/FPO military addresses, or internationally. If you enter an address outside our shipping area, checkout won't return a shipping rate.

## Processing Time

Orders are packed and shipped within 1–2 business days of being placed. Business days are Monday through Friday, excluding federal holidays.

Orders placed after 12:00 PM Central on a Friday will typically go out the following Monday.

Delivery estimates above begin once your order ships, not when you place it.

## Delivery Estimates

Delivery windows are estimates, not guarantees. Carrier delays, weather, and peak seasons can extend them, and we can't guarantee a specific arrival date. Express shipping speeds up transit time but does not change our processing time.

## Tracking

You'll receive a confirmation email with tracking information as soon as your order ships. If you haven't received tracking within 3 business days of ordering, check your spam folder first, then email us.

Tracking can take up to 24 hours to show movement after the label is created. That's normal.

## Incorrect Addresses

Please double-check your shipping address at checkout. We ship to the address exactly as entered.

If you catch a mistake, email us immediately at ykimsholdingsllc@gmail.com — if the order hasn't shipped, we can fix it. Once it's with the carrier, we can't reroute it. Packages returned to us due to an incorrect or undeliverable address can be reshipped at your cost, or refunded less the original shipping charge.

## Lost or Stolen Packages

If tracking shows delivered but you don't have the package, check with your household and neighbors, and look around your property — carriers sometimes leave packages in unexpected spots.

If it still hasn't turned up after 48 hours, contact us. We'll help you file a claim with the carrier. We're not responsible for packages marked delivered by the carrier, but we'll do what we can to make it right.

## Damaged in Transit

If your order arrives damaged, contact us within 7 days of delivery with photos of the damage and the packaging. We'll send a replacement or issue a refund. See our Refund Policy for details.

## Order Changes and Cancellations

Orders can be cancelled for a full refund any time before they ship. Email us as soon as possible — once a label is created, our Refund Policy applies instead.

## Shipping Charges and Returns

Shipping charges are non-refundable except where an item arrived damaged, defective, or incorrect. If you return part of an order that qualified for free shipping and the remaining total drops below $50, we may deduct the original shipping cost from your refund.

## Questions

Email ykimsholdingsllc@gmail.com.