Refund policy

# Returns & Refunds

We stand behind everything we make. If something isn't right, we'll make it right.

## 30-Day Return Window

You have 30 days from the delivery date to request a return. After 30 days we can't offer a refund or exchange.

## Condition Requirements

To be eligible for a refund, your item must be:

- **Unused and undamaged** — in the same condition you received it
- **In its original packaging** — bags, boxes, backing cards, and any inserts included

Items returned used, damaged, or without their original packaging will not be refunded. We'll contact you if a return arrives in this condition and can ship it back to you at your expense.

## How to Start a Return

Email ykimsholdingsllc@gmail.com with your order number and the reason for your return. We'll respond with return instructions and a return address.

Please don't send items back before contacting us — returns sent without prior approval can't be accepted.

## Return Shipping

If the item arrived damaged, defective, or we sent the wrong product, we cover return shipping and send a replacement or full refund at no cost to you.

For all other returns — changed your mind, ordered the wrong variant — return shipping is the customer's responsibility. We recommend a trackable shipping method, as we can't issue a refund for a return we don't receive.

## Refunds

Once we receive and inspect your return, we'll email you to confirm whether it was approved. Approved refunds are issued to your original payment method within 5–10 business days. Depending on your bank or card issuer, it may take additional time for the credit to appear on your statement.

## Exchanges

The fastest way to exchange an item is to return the original for a refund and place a new order for what you want instead.

## Damaged or Missing Items

Inspect your order when it arrives. If anything is damaged, defective, or missing, contact us within 7 days of delivery so we can resolve it quickly. Photos help.

## Non-Returnable Items

Custom or personalized items, gift cards, and any item marked final sale cannot be returned unless it arrives damaged or defective.

## Order Cancellations

Orders can be cancelled for a full refund any time before they ship. Once an order has shipped, our standard return process applies.

## Questions

Email ykimsholdingsllc@gmail.com and we'll get back to you.